I have an interesting and diverse background. It’s carries with it a very strong background in customer relations/resolutions and customer service. With this background, for me, in a sense, almost EVERYTHING in some way or fashion is some form of customer service, human relations and personal relations. I deal with some incredible people, genuine people, unique people from many diverse varied backgrounds, including people I wouldn’t willingly associate with and hopefully not deal with again. I digress. They all teach me something in some way.
There are the times when I am so burned out dealing with the public and I want to say I’m done. Then there are those people that I encounter that remind me why I am so very passionate about customer service etc. I have heard the following true story countless times over the years. I needed a good laugh this morning as it’s been a long week. This well loved favorite story popped up in my feed. I had a great laugh, motivating me to continue my passion and soar high with eagles vs hanging my head, giving up and quacking like a duck…. Yes, this is a reference to a blog I previously wrote about eagles and ducks, along with swimming or sinking. Ladies and gents, I went to work and owned it, powering through a very busy crazy intense day, totally rocking it. To all of you who are in some form of customer service, who deal with the public in some manner, I dedicate the following story to you.
“THIS IS A KEEPER!
It happened at a New York Airport. This is hilarious. I wish I had the guts of this girl. An award should go to the United Airlines gate agent in New York for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
For all of you out there who have had to deal with an irate customer, this one is for you.
A crowded United Airlines flight was canceled. A single agent was re-booking a long line of inconvenienced travelers. Suddenly, an angry passenger pushed his way to the desk.
He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS." The agent replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these folks first; and then I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without hesitating, the agent smiled and grabbed her public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".
With the folks behind him in line laughing hysterically, the man glared at the United Airlines agent, gritted his teeth, and said, "F*** You!" Without flinching, she smiled and said, "I'm sorry sir, you'll have to get in line for that, too."
Life isn't about how to survive the storm, but how to dance in the rain.”